Terms & Conditions

Last updated: June 2026

Welcome to nectar.

These Terms and Conditions apply to your use of our website www.nectarcollective.co.nz and any products or services you purchase from us, whether online, by phone, or in person. By using our website or placing an order, you agree to these Terms.

If you don't agree with any part of these Terms, please don't use our website or place an order with us.

1. About Us

nectar ("we," "us," "our") is a florist business based in Napier South, Hawke's Bay, New Zealand. You can contact us at katie.nectar@gmail.com or by visiting 49 Tennyson Street, Napier South, HKB, 4110, NZ.

2. Orders and Payment

  • All orders placed through our website are subject to acceptance by us. We may decline or cancel an order at our discretion (for example, if an item is out of stock or there's a pricing error).
  • Prices are listed in NZD and include GST unless stated otherwise.
  • Payment is processed securely at checkout. We do not store your full payment card details.
  • We reserve the right to change prices at any time, but changes won't affect orders you've already placed and paid for.

3. Delivery

  • Flower deliveries are available Monday to Saturday. Orders must be placed before 11.30am for delivery that day; for Saturday delivery, orders must be placed by 12pm on Friday.
  • We aren't able to guarantee a specific delivery time, but if you have a preference, let us know in the order notes and we'll do our best to accommodate it.
  • Local delivery is $16.50; rural delivery is $25. Delivery fees are calculated and shown at checkout based on the delivery address.
  • Please make sure the delivery address and recipient details you provide are accurate. We are not responsible for failed deliveries caused by incorrect or incomplete address information.
  • If no one is available to receive the delivery, we may leave the order in a safe place, with a neighbour, or at the door, unless you've requested otherwise.
  • See our Delivery Information page for full details.

4. Flowers and Perishable Products

  • nectar's style is a little wild, a little unconventional - full of rich texture and tone. We work with local growers, carefully sourced suppliers, and also grow some blooms ourselves. By working with the seasons, we ensure your bouquet lasts beautifully.
  • Images on our website are indicative of size and colour only. Exact flowers, colours, and arrangement may vary slightly due to seasonal availability.
  • We may substitute flowers of equal or greater value if a specific item is unavailable, while keeping the overall style and colour scheme as close as possible to what was ordered. If you have something special in mind (or dislikes), tell us in the order notes and we'll see what we can create.
  • Your flowers should last around 4-7 days with proper care. See our "Look after your blooms" guide on the Delivery Information page for tips on getting the best vase life.

5. Other Services

Where we provide additional services beyond flower delivery (for example, weddings, events or corporate arrangements), the following also applies:

  • Specific quotes, deposits, and terms for these services will be confirmed with you directly in writing (e.g. via email or a signed quote) before work begins.
  • Cancellation and refund terms for custom or event-based services may differ from standard online orders and will be outlined at the time of booking.
  • A non-refundable deposit may be required to secure your booking date for events or weddings.

6. Returns and Refunds

Our promise to you: we take pride in getting fresh, beautiful flowers to you and your loved ones in the best possible condition. We know our flowers are often sent for special moments - birthdays, bereavements, or "just because" - getting it right matters to us.

If your flowers didn't arrive in great shape, or haven't lasted at least 3 days, please give us a call within that time. Once we're confident they've been cared for as recommended, we'll happily replace them.

A few things to know:

  • You can cancel your order free of charge, as long as we haven't started arranging it yet.
  • Refunds are not generally offered on flowers, but we will replace them if they are unsatisfactory.
  • Refunds go back to the original card used for purchase, and usually take 1-2 business days to process.

This policy applies alongside, and does not limit, your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where goods or services don't meet the guarantees set out in that legislation, you may be entitled to a repair, replacement, or refund beyond what's outlined above.

7. Website Use

  • You agree to use our website only for lawful purposes and not in any way that could damage, disable, or impair the site.
  • All content on this website (text, images, logos, design) is owned by or licensed to nectar and may not be copied or reused without our permission.
  • We try to keep our website accurate and up to date, but we don't guarantee it will always be error-free, uninterrupted, or available at all times.

8. Limitation of Liability

To the extent permitted by law, nectar is not liable for any indirect or consequential loss arising from your use of our website or our products and services, except where such liability cannot be excluded under New Zealand law (including the Consumer Guarantees Act 1993).

9. Privacy

Your personal information is handled in accordance with our Privacy Policy, available on this website. By using our website, you agree to that policy.

Our Privacy Policy explains what personal information we collect (such as your contact, payment, and order details), how we use it, and your rights regarding it. Our store is powered by Shopify, so some of your information is also processed by Shopify in order to provide our services to you - further detail on this is set out in our Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. Changes will apply from the date they're posted on this page. Please check back occasionally to stay up to date.

11. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes will be subject to the jurisdiction of the New Zealand courts.

12. Contact Us

If you have any questions about these Terms, please contact us: